Privacy Policy

• Account Information: Email address, display name, password (encrypted)
• Profile Data: Game statistics, level, energies collected, skills, runes
• Payment Information: Billing details processed securely through Stripe (we do not store credit card numbers)
• Communication: Support messages, feedback, and inquiries you send us

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: Game sessions, features used, time spent playing, in-game actions
• Technical Data: IP address, browser type, app version, crash reports
• Analytics: Gameplay patterns, progression metrics (anonymized)

• Location Data: We do NOT collect GPS or real-world location data
• Personal Identifiers: No social security numbers, government IDs, or biometric data
• Contact Lists: We do not access your device contacts

We use the collected information to:

• Provide, operate, and maintain the game and services
• Process transactions and manage subscriptions
• Send you updates, security alerts, and support messages
• Improve and personalize your gaming experience
• Analyze usage patterns and optimize performance
• Detect and prevent fraud, abuse, and security issues
• Comply with legal obligations
• Respond to customer support requests

Storage: Your data is stored securely using Firebase Cloud Firestore with encryption at rest and in transit.

Security Measures:

• Industry-standard encryption (TLS/SSL)
• Secure authentication via Firebase Auth
• Regular security audits and monitoring
• Access controls and authentication requirements
• Automated backups and disaster recovery

While we implement strong security measures, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

We may share your information with:

Service Providers:

• Firebase/Google Cloud: Database, authentication, and hosting services
• Stripe: Payment processing (PCI-DSS compliant)
• Analytics Providers: Anonymized usage analytics

Legal Requirements:

We may disclose information if required by law, legal process, or to protect rights, property, or safety.

We DO NOT:

• Sell your personal information to third parties
• Share your data with advertisers
• Use your data for purposes other than providing our service

We retain your information for as long as your account is active or as needed to provide services.

• Active Accounts: Data retained indefinitely while account is active
• Deleted Accounts: Most data deleted within 30 days; some records may be retained for legal/security purposes
• Inactive Accounts: Accounts inactive for 2+ years may be deleted with 30 days notice

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Receive your data in a portable format
• Opt-Out: Unsubscribe from marketing emails (game-related emails may still be sent)
• Withdraw Consent: Revoke consent for data processing where applicable

To exercise these rights, contact us at privacy@elementalnexus.com or use the account settings page.

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.

Users between 13-18 require parental consent to make purchases.

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws.

By using our service, you consent to the transfer of your information to our facilities and service providers globally.

GDPR Compliance: For EU users, we comply with GDPR requirements and ensure adequate safeguards for data transfers.

Our web dashboard uses cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyze usage patterns (via analytics)

You can control cookies through your browser settings. Disabling cookies may affect functionality.

We may update this Privacy Policy from time to time. We will notify you of material changes via:

• Email to your registered address
• In-app notification
• Notice on our website

Your continued use of the service after changes indicates acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, contact us:

• Email: privacy@elementalnexus.com
• Data Protection Officer: dpo@elementalnexus.com
• Support: FAQ Page